Customs charges and taxes now covered for our
We at Santa Barbara Nutrients hope this message finds you well.
We’ve heard feedback and understand that some of our international customers have encountered shipping delays and unexpected fees when receiving their KetoCitra orders. Since every country handles customs, taxes, and shipping a little differently, and KetoCitra is a medical food, international orders have sometimes been challenging for us.
We know how important KetoCitra is to you, so we are continuously working to create an ordering and delivery experience that is as easy, and as pleasant as possible.
As a way of saying “sorry,” to those that have had delays, and to improve the experience of EVERY international customer, we are happy to announce that with all international orders processed beginning today, Santa Barbara Nutrients will be temporarily covering the costs of customs charges and taxes while we work towards better solutions. This will apply to all duties and fees that we are able to pay for in advance. Note that your country or local jurisdiction may have taxes or feeds that we are unable to account for, or take responsibility for, and that this temporary subsidy is not retroactive on orders already processed or shipped.
Lastly, to further help our international customers, we are working on allowing localized payments and language preferences on our website.
As always, please don’t hesitate to email us at: info@SantaBarbaraNutrients.com with any questions or concerns. We are more than happy to help!